Fleurant Signature Health, PLLC ("the Practice") is a direct cash-pay concierge practice. We do not bill insurance. This policy explains how memberships are billed, how you may cancel, and when refunds are issued. By enrolling in a membership or paying for a service, you agree to these terms.
Membership Billing
- Memberships are billed monthly in advance on a recurring basis to the payment method on file, beginning on your enrollment date and recurring on the same day each month.
- Current published rates: Direct Primary Care $79, $89, or $99 per month depending on age, plus a one-time $150 enrollment fee; Men's Hormone Optimization $150 per month; Women's Hormone Optimization $199 per month; Semaglutide weight-loss membership $249 per month; Tirzepatide weight-loss membership $349 per month.
- Membership fees cover clinical services, provider access, prescription management, and ongoing monitoring. Where a medication is part of a program, that medication is prescribed by your provider following an appropriate clinical evaluation and dispensed by a licensed compounding pharmacy. The Practice does not sell medication.
- You will receive an emailed receipt for every charge. Prices may change with at least 30 days' written notice; you may cancel before the new rate takes effect.
- Memberships are for adults 18 and older and are non-transferable.
Cancellation
- You may cancel your membership at any time, for any reason, by emailing info@fleurantsignaturehealth.com, calling (772) 444-8943, or sending a message through the secure patient portal.
- Cancellation requests received at least 5 business days before your next billing date stop all future charges. Requests received inside that window may be processed after the upcoming charge, in which case that final month remains active and services remain available to you through the end of it.
- There is no long-term contract, no cancellation penalty, and no early-termination fee.
- Membership months already billed are not prorated. Your access continues through the end of the paid period.
- The Practice may end a membership with 30 days' notice, or immediately for non-payment, abusive conduct, or where continued care is not clinically appropriate. In those cases any unused prepaid period is refunded.
Refunds
- Services not yet rendered. If you cancel before any clinical service has been provided in a billed period, and before any medication has been prescribed or dispensed for that period, that payment is refunded in full.
- Enrollment fee. The one-time $150 Direct Primary Care enrollment fee is refundable if you cancel within 7 days of enrollment and before your first visit. After that it is non-refundable, as it covers onboarding, chart setup, and initial record review.
- Appointment requests. Requesting an appointment is free. You are only charged once a scheduled visit, evaluation, or membership enrollment has taken place.
- Completed visits, labs, and evaluations. Fees for consultations, laboratory panels, the $300 standalone wellness evaluation, and in-office injections are non-refundable once the service has been performed or the labs have been ordered.
- Medications. Prescription medications dispensed and shipped by the licensed compounding pharmacy cannot be returned or refunded under Florida law once they have left the pharmacy. If a shipment arrives damaged, is lost in transit, or is incorrect, contact us immediately and we will work with the pharmacy on a replacement at no cost to you.
- Billing errors. Duplicate charges, charges after a timely cancellation, and other billing errors are refunded in full.
- Approved refunds are issued to the original payment method within 5–10 business days.
Appointment Cancellations & No-Shows
- Please give at least 24 hours' notice to cancel or reschedule an appointment. Appointment times are reserved exclusively for you.
- Missed appointments and cancellations with less than 24 hours' notice may be subject to a fee, which is disclosed at the time of booking.
Billing Questions & Dispute Resolution
If you believe a charge is incorrect, please contact us before filing a dispute with your bank or card issuer. Most billing issues are resolved within one business day.
- Email: info@fleurantsignaturehealth.com
- Phone: (772) 444-8943
- Mail: Fleurant Signature Health, PLLC · 1365 18th Street, Suite 4 · Vero Beach, FL 32960
We acknowledge every billing inquiry within one business day and aim to resolve it within five business days. Charges on your statement will appear as "Fleurant Signature Health."
Changes to This Policy
We may update this policy from time to time. Material changes affecting active memberships will be communicated by email at least 30 days in advance.
